Returns & Exchanges

At Gatineau, we want you to be completely satisfied with your skincare purchase, which is why we offer a 30-day return window for items in their original condition. If your selected treatment isn't a perfect fit for your skin, our seamless return process ensures a quick and easy resolution.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your parcel.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing