Frequently Asked Questions

Everything you need to know about your Gatineau beauty journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.

Are Gatineau products tested on animals?

No, Gatineau is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How do I know which products are right for my skin type?

Each product page includes a 'Skin Type' guide. You can also use our online skin consultation tool or contact our beauty experts for personalized recommendations.